At Amber Endicott, customer satisfaction is our top priority. If you are not completely satisfied with your purchase of products such as the Royal Bone 8 ft. x 10 ft. Solid Indoor Area Rug by Beverly Rug, the Washable Modern Jute Natural Ivory 8 ft. x 10 ft. Geometric Contemporary Area Rug by Nourison, or the Birmingham Taupe 8 ft. x 10 ft. Checkered Indoor Area Rug by Livabliss, our refund and return policy provides clear guidelines to ensure a smooth process.

1. Eligibility for Returns
Products purchased from Amber Endicott can be returned within 30 days of delivery if they are unused, in their original packaging, and in the same condition as received.

2. Return Conditions
To qualify for a return, items such as the Beverly Rug, Nourison, and Livabliss rugs must be free of stains, damages, or signs of wear. All tags and labels must be intact.

3. Initiating a Return
Contact our support team via support@amberendicott.store or call +1 434 234 6776 within the 30-day window to initiate your return request. Please provide your order number and reason for return.

4. Return Authorization
Once your request is approved, you will receive a Return Authorization (RA) number along with instructions on how to send back your products.

5. Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. We recommend using a trackable shipping method.

6. Refund Process
After receiving and inspecting the returned products, Amber Endicott will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

7. Damaged or Defective Items
If your Royal Bone Rug, Nourison Jute Rug, or Livabliss Checkered Rug arrives damaged or defective, contact us immediately with photos of the issue. We will arrange for a replacement or full refund.

8. Non-Returnable Items
Custom orders, clearance items, or products that have been used or damaged are not eligible for return or refund.

9. Exchanges
Exchanges are available for damaged or incorrect items. Please contact us promptly for assistance with exchanges.

10. Restocking Fees
A restocking fee may apply for returns not due to product defect or damage. Details will be provided during return authorization.

11. Shipping Address for Returns
Return products to:
Amber Endicott
902 Altavista Ave,
Charlottesville, VA 22902

12. Contact for Returns and Refunds
For return requests or questions about refunds, contact us at support@amberendicott.store or call +1 434 234 6776.

13. Processing Time
Refunds are processed after we receive and inspect the returned items. Please allow additional time for your bank or credit card to process the refund.

14. Customer Support
Our team is dedicated to assisting you with any concerns related to returns or refunds for products from Beverly Rug, Nourison, or Livabliss.

15. Commitment to Customer Satisfaction
Amber Endicott strives to provide quality products and excellent service. If you have any issues with your purchase, contact us for prompt resolution.